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Last update 15 sept 2025

If your eCommerce doesn’t make anyone feel anything, it’s just a warehouse.

We built the first index that measures how much desire your digital store can trigger. Emotion, not conversion.

#BRANDSCORESHORT SUMMARY 
01therow.com79.25/100The only website that understands eCommerce as part of the brand.
02burberry.com79/100Very good but can we have a tea with Olivia Colman?
03jacquemus.com78.4/100(Beautiful) Photography does the heavy lifting
04prada.com75.4/100The problem is that there is nothing wrong with it.
05alaia.com73.8/100Did Ezra have a look at this?

Top performing brands or the least boring?

See the full ranking
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Methodology

EDI is based upon a virtual focus group. Kind of.

No actual people were interviewed. Rather, we created a panel of synthetic humans: 8 buyer personas meant to replicate the mindset of as many luxury fashion clients.

Read the methodology
The house view

Ideas and Opportunities for Reinvention

Directional cues. Subtle signals surfaced between the lines. Areas where brands can push further — in voice, format, narrative. Not prescriptions, but provocations to rethink what e‑commerce wants to become.
Curious where this could lead?

Avoid Template Chic.

Think like an architect. The design should be unmistakably yours. (this is especially true for brands that have a strong visual language).

Editorial Content Matters.

It doesn’t immediately convert, perhaps, but a strong narrative thread will help your brand shine through.

Blend Commerce and Culture.

Don’t build “content ghettos”. Instead, let the narrative undercurrent penetrate every part of the website.

Challenge UX conventions.

Not every brand should do this but, for some, going beyond the grid/hamburger/cart tropes is something to be explored.

Have Fun

Don’t treat Ecommerce just as chore to be optimised. Treat it as a brand-enhancing playground. Infuse it with delight, surprises, features.

eConcept Store.

Ok, you can can buy clothing and accessories. What else does your eCommerce offer?

Copywriting and Photography.

Does you copy have a voice? Or is it just PIM-sourced? As for photography, don’t just rely on it to do all the weightlifting (it’s not enough, anyway).